A program is a group of related projects managed in a coordinated manner to obtain benefits not available from managing them individually.
Program management is the application of knowledge, skills, tools and techniques to meet program requirements.
Organizations with mature program management are far more successful than those without it.
Program managers oversee the fulfillment of larger organizational goals.
They coordinate activities between multiple projects without directly managing them.
Instead, they manage the main program, giving detailed attention to program strategy, project delegation, and program implementation.
When an organization receives lot of customer requests having hard time to managing this required a Program Manager.
As an e-Commerce program manager manage and facilitate below:
e-Commerce program manager facilitates:- Website planning
- Content production
- Social media marketing, event management
- Product Information System
- Digital asset management
- Blogs
- Managing shopping categories
- Data Analytics
- Hosting and deployment (UAT/Soft-Go Live/Go Live)
- Warranty Support
e-Commerce program manager roles and responsibilities:
- Act as a liaison between the business client and technical team by planning, conducting, and directing the analysis of complex business problems solved through eCommerce-based solutions.
- Lead requirements sessions to understand business problems and how proposed system enhancements address them while assessing impact to existing functionality and business processes.
- Be part of a scrum team and participate in daily standups, lead grooming sessions, provide feedback in retrospectives.
- Be responsible for Epic, User stories, Functional and Non-Functional specifications
- Be engaged throughout the whole project life cycle, from Inception through post-Install Transition.
- Budgeting and Resource allocations
- Optimizing the utilization of resources across projects
- Program management throughout the program life cycle
- Planning the overall program and monitoring the progress
- Managing risks and issues and taking corrective measurements
- Coordinating the projects and their interdependencies
- Managing stakeholders communication
- Aligning the deliverables (outputs) to the programs outcome
- Managing the main program documentations
- work positively with cross functional teams
- Work on strategy to meet a company’s sales objectives
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