Are you delivering value to the Customer and Organization?

Delivering value to the Customer and Organization:

Ask below question to your self to find the answer.

When we are delivering Product or Service?
Are we delivering value?
To whom we are delivering value?
What value we are delivering?
When we are delivering value?

All the above questions are answered in two context, one is customer happiness and organization's ROI ($).

All companies ultimately come down to one element i.e.: MONEY.

When customers are happy, good culture, process followed for the quality and timely delivery of the product or service will make (and save) us more money.

As a Manager we are in the business for generating money for the customer and improving customer satisfaction.

Both are relevant and connected.

The actual value will be delivered during every release (scrum), as mentioned in the below chart.

As a (Project/Product/Program) manager we need to work on below activities:

Creating roadmap
Business cases
Analyzing the industry and competition
Product strategy
Product launch
Auditing results
Sustaining product
Re-engineering product
Product retirement

You should recognize that the value should be delivered to the customer at the earliest. Using "Scrum" makes this more evident. Refer above chart.

Below value metrics will help you to create value:

Revenue
Investment
Operating cost
Profit
Customer satisfaction
Employee satisfaction
Repeat customers
Customer referrals
Time to market
Growth
Market share
Market drivers (conducting events, roadshow, royalty program, gift coupons, campaigning)

Comments

Scaled Agile Framework (SAFe)

The Scaled Agile Framework (SAFe) is a set of organizational and workflow patterns for implementing agile practices at an enterprise scale. The framework is a body of knowledge that includes structured guidance on roles and responsibilities, how to plan and manage the work, and values to uphold. Scrum is a simple, flexible approach to adopting Agile that's great for small teams. SAFe is an enterprise-wide Agile framework designed to help bring Agile beyond the team and into the company as a whole. Scaled Agile has built a comprehensive level that includes all the four layers called the team, program, large solutions, and portfolio level. 4 Layers: Portfolio - Strategy, Vision, Roadmap, Strategy goal, Decision making, Budget, Portfolio level metrics, Program - Align multiple teams towards a common mission, Bring together all the Agile teams, transparency, collaboration, and synchronisation, Scrum of Scrums, Product Owners to define the overall vision. Large Solutions - archite

Risk Register

A project risk register is a tool project managers use to track and monitor any risks that might impact their projects. Risk management is a vital component of project management because it's how you proactively combat potential problems or setbacks. Risk Description Impact Risk Response Risk Level Risk Owner Automation Testing Software licence delay Delay in starting testing and project schedule impact As we have one licence. Planned to start automation testing in 2 shifts. Planned to get one more licence in 2 weeks’ time. High IT team Frequent Disruption in dependency API services Delay in development of integration and unit testing Dependency API service is down, and the team is working on resolving the issue. Continuously working with API team High External Team/ Project Manager There is chance of new requir

Lessons learned from sprint retrospective meeting

Scenario: Team Missed Sprint Goals Challenge: A development team consistently missed its sprint goals, leading to frustration and a drop in morale. Team members felt overwhelmed by the workload and struggled to communicate effectively. Retrospective Insights: During the retrospective, team members openly discussed their challenges and frustrations. They identified bottlenecks in communication, unclear priorities, and unrealistic expectations. The team realized that individual workloads were not evenly distributed, causing burnout for some members. Lessons Learned: Effective Communication Matters: The team recognized the importance of clear communication. They committed to regular stand-up meetings, where everyone shared progress, blockers, and priorities. Balancing Workloads: The retrospective highlighted the need to distribute tasks more evenly. They decided to monitor workloads and adjust assignments accordingly. Setting Realistic Goals: The team acknowledged that setting achievable

High-Tech Yuga

Search This Blog