Are you delivering value to the Customer and Organization?

Delivering value to the Customer and Organization:

Ask below question to your self to find the answer.

When we are delivering Product or Service?
Are we delivering value?
To whom we are delivering value?
What value we are delivering?
When we are delivering value?

All the above questions are answered in two context, one is customer happiness and organization's ROI ($).

All companies ultimately come down to one element i.e.: MONEY.

When customers are happy, good culture, process followed for the quality and timely delivery of the product or service will make (and save) us more money.

As a Manager we are in the business for generating money for the customer and improving customer satisfaction.

Both are relevant and connected.

The actual value will be delivered during every release (scrum), as mentioned in the below chart.

As a (Project/Product/Program) manager we need to work on below activities:

Creating roadmap
Business cases
Analyzing the industry and competition
Product strategy
Product launch
Auditing results
Sustaining product
Re-engineering product
Product retirement

You should recognize that the value should be delivered to the customer at the earliest. Using "Scrum" makes this more evident. Refer above chart.

Below value metrics will help you to create value:

Revenue
Investment
Operating cost
Profit
Customer satisfaction
Employee satisfaction
Repeat customers
Customer referrals
Time to market
Growth
Market share
Market drivers (conducting events, roadshow, royalty program, gift coupons, campaigning)

Comments

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